Mise — short lessons for hospitality teams
Hospitality staff pick up a short lesson that fits before service, answer questions marked against a clear rubric, and managers see who is up to date.
Full size- What I was testing
- I was testing what a learning app looks like when it is built around a shift, not a desk, and how open answers can be marked in a way staff and managers trust.
- What I found
- The home page needed one job. My first version mixed a dashboard with a quiz; cutting it to a single Resume button and three short rows made it clearer for learners.
Mise is a subscription learning platform I’m building for UK hospitality teams. Staff take short topics, such as the 14 allergens, in any order along a suggested route. Managers run their venue’s group, and platform admins import courses and look after quality. The people and the venue, Harbour & Vine in Bristol, are fictional.
Built around the shift
The app knows whether you’re before service, in service, after service or off today, and suggests what fits. The home screen does one thing: get you back into the right topic in one tap, with the time it takes next to the button. Feedback, the pathway, the team leaderboard and personal records each moved to their own page after I found the first home page far too crowded.
Marking you can argue with
Multiple-choice questions are marked automatically. Open answers are marked against an approved rubric, criterion by criterion, with the evidence highlighted in the answer itself. A manager can review and change a mark, and every change is logged against the rubric version. A specialist review caught that one sample answer was scored too generously, as it promised a guest a dish was sesame-free before checking with the kitchen, so it now scores 4 out of 10. In the demo, marking is simulated rather than run by a live model.
In the demo:
- Learner, manager and admin views
- Topics, pathway, answers and leaderboard
- Plans, checkout and billing states
